Return Policy

Return

• Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process. *Please note all orders are recorded by our system.
• When issued a prepaid return shipping label by our customer service agent, please make sure to use this label as soon as possible. Uplite Ltd. limits these labels to be used within 14 days. Items returned after the 14 days may be refused and returned back to you.
• We are unfortunately not able to provide Return Shipping Labels to pick up orders and orders placed outside of Canada; such will need an authorization from our customer service department to return the product back to our warehouse for either a replacement or a refund.
• Any discrepancies between items received and ordered must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
• If an item becomes discontinued after purchase, we reserve the right to refund the order instead of shipping a replacement.

• Defective items: If the whole order is returned; you will receive a full refund. If only a part of the order is returned; you will receive a refund for the items being returned only.
• Non-defective closed items: Please be advised that the cost of shipping will not be refunded. The total amount refunded will be the item amount only. *There will also be a mandatory restocking fee between 10 and 30% for non-defective items, depending on the item.
• Non-defective opened items: Please be advised that the cost of shipping will not be refunded. If you are not happy with the item you received, you can return it for a refund minus a restocking fee. *Some products cannot be returned such as OEM items, sports trackers, headphones/earphones, etc. For the full list of which items can be returned, please follow our guarantee table guideline.

Returns, exchanges and refunds for purchases with free gifts or bonus items

• All products (defective or non-defective) must be returned in their original purchase condition, with the original packing material, intact warranty cards, manuals, instructions and any other items or accessories provided by the manufacturer. If the purchase includes a free gift, included or bonus items, the gift/items must be returned as well for the purchase to qualify for a refund.
• For audit and fraud prevention purposes, returns and exchanges of defective or non-defective products require your name, address and phone number. Returns with the original receipt will be made to the original method of payment or store credit.

Quality & Performance

In the rare case that your gear is incorrect or damaged in transit, or that you experience issues with quality or performance of your gear, we'll make it right. Please contact our Customer Service team at sales@uplite.ca for assistance.